Our FAQs

Frequently Asked Questions, If you don’t see it here, be sure to ask!

Who do I call if we have an emergency?

You can avoid costly after-hour visits by contacting a veterinarian at the first sign of problems. Delaying treatment can result in medical complications and unnecessary worry.

Emergencies during regular office hours always have immediate priority (Monday – Friday, 7am – 7pm and Saturday, 9am – 1pm).

When the hospital closes, all emergencies are referred to the Emergency Clinic of Southwest Missouri. A veterinarian and veterinary technician are on duty from 6pm to 8am the following morning. You can reach them at 417-889-1600 or in-person at 400 South Glenstone Ave Springfield, MO 65802.

The emergency clinic was started by a collective group of local veterinarians interested in serving the critical care needs of patients. This hospital is designed to handle all types of veterinary emergencies and ICU monitoring.

Remember

Should an emergency arise with your pet, the following can make a major difference in the outcome:

  • Remain calm.
  • Phone for advice.
  • Do not attempt home remedies.
  • Discuss the emergency with the staff on duty.
  • Copy the street directions to the clinic carefully.
  • Be cautious when handling injured pets.

What kind of pet care products does Deerfield carry?

We stock a wide variety of both over-the-counter and prescription medications and foods. Getting a pet’s medication from a reliable local source is important to our clients and to us. We price our products competitively with Internet retail pharmacies, whether you purchase them at our hospital. Our clients get their pet medication affordably, conveniently, and with the confidence of knowing who to call with questions.

Do I need to schedule an appointment to have my pet seen?

Our goal has always been providing quality health care for our patients and clients, therefore we do ask for scheduled appointments. Appointments allow us time to get to know you, letting us deliver the best veterinary care available.

For client convenience, we also provide an early-morning drop-off service and late discharge times.Please take advantage of these services if your schedule makes it difficult to set up specific appointment times.

Did you know you can schedule you’re appointment with a doctor on Pet Portal? Log in or set up an account today! It’s FREE.

Please note:Emergencies during regular office hours always take immediate priority.

What kind of payment options are available? My pet is costing me both an arm and a leg!

For your convenience, we accept the following payment types:

  • Cash
  • Personal checks
  • Debit cards
  • Visa, MasterCard, and Discover

To help you plan ahead, we’re always happy to provide you with a treatment plan.

Please be prepared to pay at the time of service.

 

How late is Deerfield open? Fiona will have a bad hair day if she doesn’t get her beauty sleep.

You’ve come to the right place, because you won’t find any veterinary hospital in Springfield that’s open as late as Deerfield:

  • Monday – Friday, 7am – 7pm
  • Saturday, 9am – 1pm

To schedule an appointment, call 417-889-2727 or send an appointment request through our Contact page or your Pet Portal account.

For your convenience, a 7am drop-off service is available during your busy work week.

Can Deerfield watch Fluffy this weekend? She vomits on long car trips.

Boarding services are available for both canine and felines. Feel free to bring Fluffy’s favorite item to make her stay more comfortable. We do provide blankets for her comfort. We feed Science Diet maintenance or prescription diet by request, but you are welcome to bring your friend’s favorite food.

Intrusting your pet’s care to us is serious business, so we require all our guests to be current on routine annual immunizations. In addition, we ask that they be free of both internal and external parasites. Feline guests should have a history of being free of Feline Leukemia. Pets with parasites can be treated on their first day of lodging.

Lodging fees are calculated by the number of nights the pet will stay. All lodged pets are admitted and discharged Monday thru Saturday during regular hospital hours. Please schedule lodging in advance of all major holidays, so we can reserve a place for your pet.

Do you bathe and groom? Buddy just got sprayed by a skunk, and my eyes are watering.

We do offer bathing services, as they are an important part of preventive health care. We recommend you bathe your dog (with normal skin) once a month with dog shampoo. If you want to bathe more often than that, use a soap-free or moisturizing shampoo to prevent the skin from becoming dry —we have our favorite shampoos, so please ask. If your pet requires scissors or clippers for a stylized finish, please ask us about a referral to our favorite dog and cat groomers.

Dermatology cases account for a significant percentage (up to 30%) of illnesses seen in veterinary medicine, many which could be prevented with regular bathing. A typical appointment time includes a check for external parasites, bathing, cleaning the ear canals, nail trim, and expressing the anal glands.

Pets to be bathed should be admitted by 9am to allow sufficient time for drying and brushing.

We offer discounted bathing with our lodging service.

And, yes, we’ll get rid of that terrible skunk odor so Buddy can sleep in the house tonight!